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The Adaptation – Interviewing Skills

Posted by Carolyn Thompson on Jul 9, 2010 in Building Confidence, Career Path, Executive Coaching, Interviewing Skills, Job Search

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Last month, I had occasion to work with Walter Bond on a project where we were working with unemployed people from all walks of life. With over 20 years of experience in executive search and coaching, I was amazed by Walter’s ability to read people. As a former NBA player and entrepreneur, Walter meets a lot of people in his world and he can spot a poser from a mile away.

Many Americans are unemployed. Our goal that day was to work with a few people who were really struggling to hone their resumes, interview skills, personal appearance, and approach to their job search. Let’s face it; the world doesn’t owe us a living. Some of the people had advanced degrees; some were taking on line coursework towards a degree. As I worked one on one with each person, listening to their stories of getting laid off or fired, it was those people that were open to change that struck me as the ones that will really succeed after being given assistance.

I was amazed at how many people had such poor interviewing skills. One lovely woman had a strong background in bookkeeping and told us she loved it, but when asked what kind of job she was looking for answered, one that works with children. Another woman, with an advanced degree who really wanted to work in program management, had chosen to pursue work as an executive assistant in the hopes that she would land a job with an executive that would see her talents and ultimately chaperone her move her into a similar role.

Those that are willing to adapt and change will find new jobs. Finding new ways to attack a chronic problem is the only way out of a rut. If you’re one of these people, consider how you are answering interview questions. Over the next few weeks we will dissect basic interview questions a few at a time so the next time you are faced with the tough challenge, you will have the basic training to give the appropriate answers and succeed in getting the offer!

Carolyn Thompson

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The Ocean – Jumping In

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In the summer months, the centers of continents heat up, drawing moist air from the cooler ocean leading to the most significant rainfall on the planet. In the spirit of the symbiotic relationship between the ocean and the jungle – this summer I am taking a huge leap (and hopefully a splash) into unfamiliar territory – television.

I know there is a truly interested audience out there for a show that can follow average and not-so-average Americans in their search for work. One of the hottest topics since 2008, resume building techniques and job searching tips are some of the most talked-about items in the news and on the internet.

Imagine a talk show that focuses on this very theme including: job search, negotiation skills, promotion techniques, improving communication issues in the workplace, and exposing corporate hiring practices to the world so that Joe/Jane Job Seeker can better understand what happens behind the scenes to get his or her resume to the right person and not in another incoming email pile. A potential one stop forum for people needing assistance with any and all workplace conflict resolution, career advice, interview preparation, resume writing…anything and everything relating to career development. A place where successful celebrities and business personalities from chefs, to creative entrepreneurs, to CEO’s could share their stories of success and maybe even uncover some of the things they might have done differently. A completely different category in the talk show world where you can learn how to get any job or move up in the one you have and access a personal career coach right on your computer or television.

On the heels of the release of my third book, TEN SECRETS TO GETTING PROMOTED, I put on my life jacket, fins and oxygen tank (no pun intended) and have entered the Oprah / Mark Burnett contest for my OWN show on her new network.  CAREER CONFIDENTIAL

If you share my vision, please, take time to vote…as many times as you can! …and share this link with your friends and family that could benefit from a show like this making it to a regular time slot. 

Come join me for a swim into the vast ocean of career development. YOU have the ability to help me help them (and you!), so please…link, listen, VOTE and SHARE!

http://myown.oprah.com/audition/index.html?request=video_details&response_id=2386&promo_id=1

Oceanic facts from: http://oceanmotion.org/html/background/climate.htm

Carolyn Thompson

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Career Confidential

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Climbing out of the jungle and into the spotlight! Vote for Carolyn Thompson to have her OWN show on the Oprah Network. See these topics in action! Follow the link! Carolyn’s Audition

http://myown.oprah.com/audition/index.html?request=video_details&response_id=2386&promo_id=1

No matter your walk of life, career development is a major part of everyone’s personal path. My OWN show would focus on all aspects of career development from resume prep, to job search, to negotiation skills, to promotion techniques, to company hiring practices. Improving communication issues in the workplace, one-on-one interviews with notable successful business people and celebrities, getting behind the scenes at the major US employers including the federal government. Anything and everything related to careers, job search, employment, and getting promoted. Take a listen and please vote!

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The Old Dog – New Tips (Tricks)

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Old dogs CAN learn new tricks! Every day, we are challenged with new issues which are opportunities to learn something about ourselves. 

As a seasoned recruiter who has trained thousands of people, I had a meeting today about time management purely because I felt like things were slipping through the cracks and I needed to grab hold before everything collapsed around me. (It’s not just me, right?)

Whether you are a job seeker planning your personal marketing strategy, a business person trying to gain market share, or an executive recruiter looking to capitalize on the resurgence in the hiring market, remember these tips when planning your day:

1. You need to plan!  Fail to plan, plan to fail! As a member of the Pinnacle Society (www.pinnaclesociety.org”) we discuss our business strategies for success openly and the number one indicator of success is your ability to plan!

     o   Where will you call and why?

     o   What do you have that is of interest or need for someone?

     o   Who should you contact or ask for and why?

          §  Find names on linkedIn

     o   What’s in it for them?

     o   Don’t forget to ask for referrals!

2. Block out your activities in one or two hour chunks.

     o   Your calls will sound fresher if you are remain interested and are not bored with your subject matter.

     o   Work all the angles you need to work each day, not one per day.  For example, if you are a recruiter that works job orders and makes marketing calls, do some of each every day.  You’ll find you’ll cover a lot more ground with renewed enthusiasm if you get to the end of the first page of calls and can check that off your list and move onto your next one.

     o   Only plan 75% of your time. 

          §  You need to be flexible to deal with interruptions and the results of your hard work!

3. Think outside the box!

     o   In my office we look for CPA’s every day.  Sometimes, looking for the names of CPA firms turns up candidates we didn’t find doing a search for “CPA”. 

     o   If you are looking for a job, don’t just search for job titles; create a list of target companies and research them for related positions they may be advertising.  If they have ads for positions in and around your field, they would likely have a job for you somewhere, sometime…you just need to find out who reviews the resumes for that department and mail them a copy of yours via priority mail.  They will get it!

4. As a business person looking to expand your client base as the economy begins to recover, start with your clients from the past three years before trying to earn someone’s trust you’ve never worked with before. 

     o   A check in call is a powerful thing.  Find out how they are doing and how your services may be of assistance in their economic recovery.

Even if you aren’t an old dog, it is never too early to pick up on what the slightly wizened canines have to offer! Visit my website www.carolynthompson.net for webinars on these topics!

Carolyn Thompson

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The Mating Ritual – Job Dating (Simple Rules For Interviewers and Interviewees)

Posted by Carolyn Thompson on Oct 19, 2009 in Interviewing Skills

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In the jungle, the mating ritual is simple.  It’s an animal’s most basic survival instinct: to mate, procreate, and continue its species.

For much of the human species, mating starts with dating. 

In the workplace, the mating ritual is translated into succession planning, and dating starts with the interview.

Just like dating, interviewing has a few “rules” that both the interviewer and the interviewee should adhere to for best success in the relationship.  Etiquette applies for all parties, so take heed of these ideas to be a good interviewer/interviewee.

FOR COMPANIES – The interviewer

The new economy does not mean you should wait weeks to call people back!  Just as in dating, the three day rule applies.  If you want a candidate to remain interested in working for you, whether they are unemployed or not, you should give them feedback and/or second interviews within 72 hours of their first interview.  In the past few months companies have been dragging out the interview process for weeks and many of the people they started with a month or two ago have moved on…they are already dating someone else seriously and your inability to move your process along often means they don’t want to see you again.

Think long and hard about how many people should be involved in the interview process. You need time before introducing your new love interest to all your friends. Adding even a single person to the interview process empowers them to give you their opinions, which will encourage them to offer their opinions when you may not want them, thus adding to the length of time.  Keep the process tight, and only involve those people who are in direct reporting line and decision makers who are in good standing with the company.  One disgruntled person in the mix can ruin the recruiting process.

If you were dating someone, you wouldn’t call all of the person’s former boyfriends and girlfriends for their opinions as they have already broken up and moved on. Similarly, you shouldn’t check references “off list”.  Many people are searching confidentially and by asking questions of people they currently work with you breach that professional courtesy making you and your company less trustworthy in the marketplace.   Besides, let’s face it, work is work and we often have professional disagreements with people in the workplace.  Reference checks should be limited to the former supervisors, peers, and subordinates the candidate has provided to you as their references.  These are people with whom they have developed working relationships and the former co-worker you may know from church, LinkedIn, or other civic groups may not be able to speak to the true skills and abilities of the person interviewing.  Besides, who’s to say they weren’t in the race for the same promotion in the past or something, even worse, what if they dated outside the office in the past? Many people look for open avenues to gossip about others so don’t fall victim to some people’s need to focus on negatives when we can all find something positive about everyone when push comes to shove.  

FOR CANDIDATES – The interviewee

Many companies do phone interviews first, something they are placing increasing emphasis on as in many cases they save time and money. Answer your phone professionally and in a positive manner at all times.  If you are busy and can’t speak, DON’T ANSWER THE PHONE.  You only get one chance to make a first impression and if you don’t impress someone on the first call, you’re unlikely to get a call back.  You need to be equally prepared for these interviews as if you were sitting in front of the CEO of the company him- or herself.

Express interest and enthusiasm, even if the topic may not be at the top of your list.  Just as when you’re out on a first date and the conversation veers to something more mundane, you maintain interest if you’re attracted to the person physically.  If you’re attracted to a company financially, you should be astute in all conversations with any parties involved.

Don’t expect a proposal on the second, or even third date.  A recent article in the NY Times reiterated what we are seeing in the market, longer, more complex interview processes leading to protracted job searches. Don’t get discouraged! Just make sure you have that fabulous interview outfit for the next meeting ready to go.

Always send a thank you note!  Common courtesy goes a long way.

For more job search tips, please visit http://www.carolynthompson.net/webinars.htm where you can find resources on interviewing, resume writing, and making a great first impression!

Carolyn Thompson

Author of TEN EASY STEPS TO A PERFECT RESUME…available on Amazon.com!
and TEN STEPS TO FINDING THE PERFECT JOB…available on Amazon.com!  

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The Koala – Clinging to Success After A Bad Interview!

Posted by Carolyn Thompson on Sep 23, 2009 in Interviewing Skills, Job Search, Lessons Learned, Self Improvement, Thinking Positive

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Have you ever left an interview thinking that you could have done better? Or maybe it was the interviewer who prevented you from showing what you are worth? It seems that bad interviews happen more than good ones and we shouldn’t cling to the negative aspects. Companies interview more than one person for every available position; and it usually takes more than one interview to finally obtain the job. It is understandable that you can’t ace them every time. 

“BAD INTERVIEWS” can fall into a couple of categories:

 1 – An interview where you feel you performed poorly or

 2 – An interview where the interviewer was not prepared or ill-equipped to perform the interview

1.     There’s nothing worse than getting in the car, cab, or subway after an interview and remembering something you wish you would have said better.  It’s the old “shoulda woulda coulda” game and it happens to everyone at some point. Knowing how to let go of the bad and cling to the good is how the Koala stays in the tree. Keeping a journal or jotting down your thoughts helps you to avoid the same mistakes twice and recognize and avoid the “weak branches”.  If you are keeping a well organized job search folder, you can refer back to your previous notes as reminders before the next interview. 

Then there’s the time where you realize you said something you shouldn’t have.  Again, making notes of what went well or poorly will help you avoid repeating mistakes. Do your best to avoid negative topics like, what your boss does wrong, what you don’t like or (worse yet) who you don’t like. Even if you’re feeling comfortable with someone, don’t let them drag you into the gossip mill. Find something positive to say about all those people instead of the easy to point out flaws. The more positive or stronger the topics or branches, the higher you will climb in the interviewer’s regard. For example, working for a boss that is never available could be re-worded to something like “my boss was very active in many parts of the company which required me to make special effort to get on their calendar to get my questions answered which, ultimately, made me a better time manager.”

2.     It is possible a bad interview stems from the interviewer themselves being not adequately prepared or in the proper frame of mind to focus on you at the appointed time. The interviewer seems distracted reading their emails, taking phone calls, or someone pops in. In today’s hectic business climate, interruptions are expected. Don’t take them personally!  Arriving well prepared with a list of questions about the job, the company, and specific projects that have been going on the past six months or so help you to bring these frequently distracted interviewers’ focus on you, the job, and why you are the fittest for the climb.

There’s also the interview where you just don’t hit it off with the person with whom you are interviewing.  There are certain techniques you can use to establish rapport quickly to ensure you navigate the sparse branches and make the best first impression every time. For instance, people like to talk about themselves, so attempt to draw them out!

Remember, interviewing is a subjective exercise. There’s no way you can predict the outcome so the best way to win is to listen carefully to the questions being asked, thinking about “what’s in it for them (the company)” not “what’s in it for you”.  Focus on the company’s needs as they state them and offer specific examples of how you have performed those duties in the past or could contribute directly. 

Be like the Koala and steer clear of the weak branches of conversation, look out for opportunities to climb high on positive topics, and be prepared to wade through a sparse tree and help the interviewer focus.

A few quick tips to keep in mind: Show good manners. Say please and thank you to everyone you meet, not just the decision maker. Dress professionally, even if it’s a casual environment Sit up straight, be engaged in the conversation, and DO YOUR HOMEWORK. Research the company so you know what they do and who their major competitors are so you can ask thoughtful questions. Show them you’re into them…and always send a thank you note!

For a webinar on this topic, please visit http://www.carolynthompson.net/interviewingskillswebinar.htm.

Carolyn Thompson

Author of TEN EASY STEPS TO A PERFECT RESUME…available on Amazon.com!
and TEN STEPS TO FINDING THE PERFECT JOB…available on Amazon.com!  

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Bug Bites – First Impressions in the Jungle

Posted by Carolyn Thompson on Jun 23, 2009 in Executive Coaching, Interviewing Skills, Lessons Learned, Self Improvement

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I remember my first jungle visit very well.  I was reminded of my experience for weeks with the thousands of bug bites that overran my entire body.   Little did I know that my lightly scented daily moisturizing lotion was an immediate attraction for every type of biting fly, mosquito, spider, and gnat in the entire continent of Australia.  But, I learned from that experience.  The next opportunity I had for a jungle visit, this time in Puerto Rico, I skipped the lotion and had a great visit to the rainforest canopy and floor that didn’t leave me itching for weeks.

First impressions count. 

The last couple of weeks have been incredibly busy in our office.  Lots of new jobs coming in and MANY people who have been looking for the past few months called to tell me they had gotten offers and were moving on to new positions.

As the job market begins to pick up, it’s increasingly important to mind your p’s and q’s with regards to making first impressions.  You don’t EVER get a chance to take back that first meeting.  A friend of mine, Therese Baker from Abbtech, said to me the other day: you’ll never have the same conversation with the same person twice.  It got me thinking about first impressions, so next week, I’m presenting a webinar on the subject of making a great first impression; I hope you’ll join in on the discussion register here. 

In the meantime, keep these points in mind today as you meet someone new. Whether it’s a meeting at work, an interview, or a charity event you’re attending.  You never know who you are going to meet and where that meeting might lead, so make every first impression count:

·         Be yourself, at ease, and appropriately dressed.

·         Be on time and smile. 

·         Have good posture, grooming and be confident without being cocky.

·         Make meaningful small talk-find something in common with everyone.

·         Have a confident handshake

·         Use the person’s name when you can.

One of my close personal friends today is someone that I met randomly in the hallway at work ten years ago.   Had he never stopped me to ask directions, we never would have had the exchange that we had the second time we crossed paths again later that day.  Make each conversation you have meaningful and positive.  You never know where it will lead!

For a Webinar on how to make a GREAT first impression visit: http://www.carolynthompson.net/makingagreatfirstimpressionwebinar.htm

Carolyn Thompson

Author of TEN EASY STEPS TO A PERFECT RESUME…available on Amazon.com!
and TEN STEPS TO FINDING THE PERFECT JOB…available on Amazon.com!  

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Free Resume Workshop in MD April 23rd

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CAROLYN THOMPSON, Author of TEN EASY STEPS TO A PERFECT RESUME is a leading FREE TO THE PUBLIC resume workshop Thursday, APRIL 23rd in MD.

The job market is very competitive right now, so it’s important to have an informative and complete resume. It’s often difficult for people to narrow down what’s important and what’s not on their resume. TEN EASY STEPS TO A PERFECT RESUME gives a solid roadmap to anyone looking to create a well organized, content driven, resume. Please bring your current resume to work from, and a friend! Whether you are looking for a job now, just need to update your resume, or have no idea where to start, this FREE WORKSHOP is for you!

Location:THURSDAY, APRIL 23rd, 2009 at 3pm.
MARRIOTT BWI
1743 West Nursery Road, Linthicum Heights, MD 21090

After Carolyn’s Presentation at the Baltimore Metro Area American Payroll Association Luncheon.

We’ll go through the Ten Steps, discuss them in detail, and answer individual questions as time permits. Copies of the book are available on Amazon and in select bookstores and libraries.  Post workshop individual resume critiques are also offered.

Carolyn’s second book in her series is now available at Amazon; TEN STEPS TO FINDING THE PERFECT JOB.

See you there!   
For a list of available webinars relating to job searching and resume writing, visit http://www.carolynthompson.net/webinars.htm. Have a private resume workshop right in front of your computer!

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